What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.
Please allow 3-7 days shipping time for domestic shipments and 11-21 days for
I am not in love with my order, can it be returned?
Within thirty (30) days of your purchase, if you are not satisfied with our product
you may receive a refund of your purchase price (less shipping and handling).
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
We will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain number of days, depending on your card issuer's policies.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent please wait until you receive the item to begin the return process.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply send us a
message. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
What payment methods does Dermesken accept?
Dermesken accepts Visa, Mastercard, Discover, American Express, Apple Pay, Diners Club, JCB and PayPal.